We offer fully accredited training in all the key first aid courses required to receive certification for your job or industry including: HLTAID009 – Provide Cardio Pulmonary Resuscitation (CPR)* HLTAID011 – Provide First Aid (including CPR)* HLTAID012 – Provide First Aid in an Education & Care Setting* 22556VIC/22578VIC – Asthma & Anaphylaxis First Aid Training HLTWHS005 – Manual Handling Training *These courses are also available as online and in-person Blended Courses.

Our standard CPR course runs for 3 hours in a public class. Our first aid course which includes the CPR component of the course runs for 6 hours. Our First Aid Training for Childcare and Teachers is a 6.5 hour course, which also includes CPR and Anaphylaxis & Asthma training. The in-person training component of our blended course takes much less than the full in-person courses. There is no set time for the online training component, it simply takes as long as it takes for each individual to answer all the questions.

Effectively we are available for training every day of the week. We have regularly scheduled classes at our training centre in Truganina on Wednesdays, Fridays and Saturdays, so yes we train on weekends. We also offer additional training days each month on Mondays, Tuesdays, Thursdays and Sundays. For on-site training anywhere in Victoria, we are available to train 7 days a week.

Yes, most definitely. All first aid training is this country is conducted according to the standards set out by the Australian Resuscitation Council (ARC). So all first aid training operators must deliver their courses in accordance with those standards, including us. Technically there is no difference between the course providers however we pride ourselves on having feedback that shows our course are informative, easy and friendly.

Booking into one of our courses is quick and easy. Simply go to the booking page of our website, choose the course that is right for you and click on the link “Book now”. Complete the booking form making sure you use your USI, Unique Student Identity number to ensure that we issue a certificate to you at the end of your course. (For more information on the USI, see below). If you have any difficulties whatsoever with booking online, please call us on 1300 661 065 and we will help you or even book you in over the phone.

There are a number of factors which could prevent you from passing our courses. The most likely is a language barrier. If English is NOT your first language you may struggle with some aspects of understanding the course. The other primary barrier would be some sort of physical disability that prevented you from completing the practical exercise of performing CPR on a mannikin. Whatever your challenges, rest assured we will do whatever we can to give you the best chance of getting through your course.

Yes. While all of our courses are fully accredited, meaning you will get a certificate at the end of the course which is required if you do the training for work, you can still just do the course for your own purposes. If you are a parent of a young child for example you may wish to do first aid training so that you can help your child if they get into trouble or danger. We would more than welcome you to do training for that reason.

We conduct all our training under ARC guidelines which state that to pass your CPR training, you need to demonstrate that you can perform CPR continuously for 2 minutes on a mannikin which is on the floor in order for you to pass your training. You also need to demonstrate the correct technique for performing CPR as has been taught to you by your trainer. If you cannot physically achieve this, we are unable to pass you unfortunately as we must comply with ARC guidelines.

We have literally hundreds of 5-star reviews on both facebook and Google. In fact on Google we have 1376 5-star reviews. See them all here: https://www.google.com.au/search?q=results+first+aid

Yes, you can buy any first aid supplies you need, including first aid kits, top up supplies for kits and even an AED at our courses. The great news is that you get a 20% discount if you buy during your course.

Your USI is your Unique Student Identifier and it is a number assigned to you that you can use for all your training with us. You need it to book into our training as it is your way of ensuring that you will be sent your certificate on completion of the course. Your USI is a number that stays with you for life and can be used for all accredited training that you do.

If you do not already have a USI you can create one when you register for our course. It’s a quick and easy step you do online. If you want to create a USI prior to registering for one of our course, simply go to this link - https://www.usi.gov.au/students/get-a-usi

If you think you might already have a USI but can’t remember if you do, you can quickly and easily check if you do already have one by going to this link https://www.usi.gov.au/students/find-your-usi

Your CPR certificate is valid for 12 months, so you need to retake your CPR training every year in order to continue to have a valid certificate. There are many reasons why you need to retake your training, including the fact that the training guidelines are constantly being updated to ensure they are up to date with the latest scientific data. Additionally, it is well known that people can forget certain aspects of the procedure if they are not given regular refresher courses to keep the knowledge top of mind. (You’d hate it if you needed CPR one day and the person available to do it, had forgotten everything they learnt in a course a few years ago.)

The standard first aid courses – HLTAID011 & HLTAID012 – require you to restudy the course every 3 years. Your certificate from this course is only valid for 3 years so you will need to re-do the course in order to keep it valid.

As above your first aid certificate remains valid for up to 3 years after you have completed your course.

Different roles in different industries have varying requirements for what is required in regard to first aid training in order to do your job. As these can vary greatly depending on which job you do, in which industry it is always best to check with your employer first. Generally, they can tell you exactly what first aid (and other) training requirements are needed for your particular role. Make sure you find out which course code and/or course title applies to your job.

Our Truganina training centre is located at 70 Foundation Road, Truganina. We are on the corner of Dohertys Road. It’s a large building with CPR & First Aid Training signs on the upper windows, so you can’t miss it. We are easily accessible from the M80 Ring Road or the M1 Freeway.

No we do not provide lunch with your training. There is a café downstairs that sells a wide variety of dishes for lunch or you are most welcome to bring your lunch with you to the training course. We have tables and chairs available for you to sit and eat at. We do provide tea, coffee and water to drink during the breaks in training, at no extra cost to you.

Yes of course if you in the middle of a course and you have some personal emergency you have to attend to, such as a sick child or another family emergency, etc, we will of course do whatever we can to get you completed in your course at the next most suitable time. There would be no extra cost for this.

Yes we have a large number of free carparking spaces at our training facility, but it’s all on a “first-come, first-served” basis so try to be early. If you miss out on the parking on-site there is considerable parking on the street on both sides of our building. Just take care NOT to park on the nature strip as you will get booked. Just part alongside the gutter on the side of the road and you will be OK.

Public transport is unfortunately fairly limited in our area. If you catch a train to Laverton Station, you can then catch a 400 bus (Sunshine Station) to a stop at 190 Dohertys Road. It is about a 7-minute walk from there. Best to check the PTV website and use their journey planner to work out the best way to get there if you don’t have a car. https://www.ptv.vic.gov.au

Unfortunately we do not have any child-minding facilities on our premises and so we cannot take responsibility for any child under the age of 14. We recommend you get childcare or babysitting organised to look after your child so that you can get your training done without interruption or distraction.

Technically there is no reason why you cannot train while you pregnant. The only factor you may run into is that you must be able to demonstrate that you can perform CPR on a mannikin on the floor for the required period of time and at the required rate of speed and pressure. If you are very advanced in your pregnancy you may struggle to do this so we recommend you talk to your doctor prior to commencing training if you are very close to giving birth.

We do everything we can to make sure that our first aid training is as inclusive as possible. If you do have a physical disability we recommend that rather than booking online, you call us first so we can discuss your individual needs and do what we can to accommodate you. (Please realise there are physical requirements to pass the course which are detailed below.)

Blended training is where part of the course is done via e-learning online and the rest is done in person. For a CPR course for example, you would do all the theory component online where you learn all about what CPR is, why you do it, when you do it, how you do it, etc. Then you would attend an in-person training session for an hour or two, where you would demonstrate to one of our trainers that you can practically APPLY all the skills you learnt in your theory training. For example, with CPR training, can you actually perform the required action on a mannikin for the required period of time? In-person training is where ALL the training takes place in person with a trainer present, usually on-site at our training facility or off-site at a workplace or other location. All theory and practical exercises are conducted in the same session with no online learning involved.

More and more individuals and organisations are finding that blended training can bring many benefits. For individuals doing a blended course means they can complete the first section of the course online in their own time, and often at home if they prefer. Then they only have to visit our training centre for a much shorter period of time to complete the practical aspect of their training. For companies and organisations, blended training brings a number of benefits. Instead of having to schedule a large group of people to all train at the same time, with all the rostering challenges this brings, employees can complete the online component of their training individually. This means the organisation does not have to have a large number of people unavailable to work for a number of hours as they are “off training”. Blended training also allows for two different ways to complete the in-person component of their training. Staff can attend our training centre in Truganina or we can come to the organisation’s premises to conduct the practical training (minimum of 12 people in a group). Either way, the in-person training component is several hours shorter than if all the training was done face to face. Again this means staff will not have to be rostered off for such long periods of time. Simply the fact that the online component of the training can be done by the employees at work or after work, without having to leave their premises helps with rostering and scheduling staff. It also means that if you have a large number of staff who need to complete training, they don’t all have to go off-site to a training facility for hours at the same time, leaving the organisation short-staffed for that period of time. Instead a group of people can all complete their online component of the blended training in their own time and when all have completed, they only have to go off-site for the practical exercises of the training, sometimes for as little as 1 hour. So blended training is very flexible and helps enormously with putting large groups of people through their first aid and CPR training.

Yes, absolutely. Our team of highly qualified and experience first-aid trainers are available to travel anywhere in Victoria to deliver training direct to companies or organisations that require we it. We have delivered training to hundreds of companies, schools, childcare centres, medical and allied health clinics, on building sites, virtually anywhere. So long as your organisation has a minimum of 10 people being trained at the same time, we can come to you. Simply call 1300 661 065 and speak to Katrina to book.

Yes, you definitely can pay cash for training on the day. We also accept credit cards. You simply elect to pay for your training on the day when you complete your online booking form. You can, of course, also pay for your training in advance online when you book if you wish or prefer not to carry cash with you.

If you have to cancel your training, yes we can provide a full refund. Alternatively if you are only cancelling because you can’t make that particular class your booked for, then we can reschedule you into another day/time that is convenient for you, at no extra cost. That way we don’t need to process a refund. However if you really want to cancel the training and not attend at all in the future, then we can offer you a full refund.

Yes, you can reschedule your training if you need to. Just let us know as soon as you find out you are unable to make the class that you are booked in for. We will happily reschedule you for another class and no, there is definitely no fee to reschedule.